Frequently Asked Questions

Q. What is data recovery?
A. It is a complex procedure employed to recover damaged or lost digital information from a medium that has been affected by hardware failure, corrupted software, human error, hackers, virus, physical damage or natural disasters.

Q. What usually causes data loss?
A. The most common cause for data loss is hardware failure. It can also be attributed to human error, software failure, data corruption, electro-mechanical fault, natural disasters, malicious software and crime.


Q. What actions should I perform in case of data loss?
A. Trying to solve a problem by running a free utility on a damaged hard drive or trying to dismantle the equipment will most likely cause further damage or might even wipe your valuable data completely. A utility or diagnostic software will assume that your hard drive is operating correctly, both physically and electrically. However, if the drive has failed, the utility will try to fix things that may not actually need fixing thus deleting data that may seem corrupt. Your safest option is to follow the procedure outlined in data recovery article (link to e-data-recovery.html) and contacting our experts immediately.

Q. What is the cost of data recovery? How much time is necessary?
A. It depends on the situation and the cause of data loss. Each case is unique and resources and time involved in each procedure of data recovery can fluctuate significantly. Contact us and we will give you a free no-obligation advice. We will gather as much preliminary information as possible and clarify the time and cost involved in your actual data recovery situation.

Q. What if my situation is time-sensitive and I need to get data back as soon as possible?
A. We can offer you different service levels Yes. We offer different service options depending on your situation. Standard service of data recovery usually takes three to five days. However, our experts are available 24/7 so that we can offer priority services that include weekend and around-the-clock access. Our priority service can see your data recovered in as little as one to three days. Each client is treated individually and a customized battle plan is applied according to the situation.

Q. How is my data returned after the recovery?
A. We can return your recovered files in various formats of your choice including:
      CD-ROM
      DVD-ROM
      New Hard Drive
      New floppy disk
      Secure FTP transfer
      Other delivery methods depending on the type and importance of media.


Q. My hard drive is making funny noises. Do I have to open the drive and check what's going on?
A. The short answer is no. Hard drives are very sensitive and it is vital to carry out work in a clean room that complies with Class 100 cleanliness standard. The person performing the task must have all the qualifications and possess full knowledge of the particular hard drive’s technicalities before attempting to open it. In case an amateur tries to tamper with a faulty hard drive, the data may become irrevocably damaged and your manufacturer's warranty will be void. Contact us as soon as the incident happens and our experts will recommend the best way to proceed and ensure your data can be recovered. Our specialists work with digital media in a Class 100 clean room applying their extensive knowledge and experience. Your equipments warranty will remain intact.

Q. I’ve lost data. How can I learn from this situation to make sure it doesn’t happen again in the future?
A. Unfortunately, nobody can guarantee that a data loss incident won’t happen again. At least one in five computers will suffer from a data loss incident during a normal operation period. While the treat exists (this can be electro-mechanical failures, hackers, your own employees and natural disasters) computers will malfunction and possibly lose important files.

In order to limit the damage, you must have a precise backup procedure implemented. All important files must be backed-up and the copies preferably stored outside your office. To spread the word and make people aware of the problem, we offer a disaster prevention boot-camp and emergency recovery consulting services. This is a full system review that is designed to determine how vulnerable your IT system is and how likely a data loss incident is to affect your everyday work. Our expert will also propose optimum security enhancements that you can execute to further safeguard your IT system against possible data loss threats.